We welcome thank you cards, comments and suggestions at the practice.
If you have any suggestions for how we could improve our services, or if you would like to see us offering a new service, our Practice Manager would be happy to hear from you. Call 860224 and ask to speak to her, write to her, or email practice.manager@strachurmedical.com.
If you would prefer your feedback to be anonymous, you can also contact the Strachur Patient Participation Group who can then pass on your feedback to the practice.
Medical care is highly complex and, even at the best practices, things sometimes do not go as planned. Where we identify things that could possibly be done better, we use 'Significant Event Analysis' forms to improve the way we do things.
In the event that you are unhappy with any aspect of your medical care, please inform a member of staff. Alternatively, you can contact the Practice Manager who is our Complaints Officer.
Call 860 224 and ask to speak to the Practice Manager, or email her at practice.manager@strachurmedical.com or write to her:
Call 860 224 and ask to speak to the Practice Manager, or email her at practice.manager@strachurmedical.com or write to her:
Practice Manager
Strachur Medical Practice
Dalnacraig
Strachur
Argyll PA27 8BX
We aim to deal with all complaints within two weeks, offering an explanation of what happened, what we have done to prevent this happening again, and - where appropriate - an apology.
Note:
If you are unhappy with our handling of a complaint, you can contact:
The Complaints Team, NHS Highland, PO Box 5713, Inverness,
IV1 9AQ. (Tel 01463 705997, Fax 01463 711322)