We've finally had a new telephone system installed in the practice. It's been a bit of a struggle to get the new system in place given the challenges with telecoms in the Strachur area, but we now have it up and running.
The new system uses the internet to carry our calls.
This will hopefully resolve some of the issues we have been having with the telephone lines in Strachur.
However, we may still experience some problems. The phone network in the Strachur area is antiquated and needing to be updated and this can affect the internet as well as traditional voice calls.
The new system means patients should never get an engaged tone. All incoming calls will be queued for the receptionist to answer in turn.
The new system is already up and running.